Terms & Conditions | Novaway Logistics LLC

Terms & Conditions

Last Updated: January 2026

1. Introduction

Welcome to Novaway Logistics LLC (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our services, including dispatching, SMS notifications, and website usage. By using our services, you agree to these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Services Provided

Novaway Logistics LLC provides professional dispatching services to owner-operators and fleet owners. Our services include:

  • Load searching and booking
  • Rate negotiation
  • Communication between drivers, brokers, and shippers
  • Assistance with paperwork and compliance
  • SMS notifications for operational updates

3. SMS Communications

Message Frequency:

Message frequency may vary depending on the type of communication. Example: “Message frequency may vary. You may receive up to (Conversations SMS appointments) SMS messages per day.”

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from Novaway Logistics LLC in the following ways:

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at Contact Us.

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

  • Message Frequency: Frequency of messages may vary depending on your interactions with us.
  • Message and data rates may apply.
  • You can opt out of receiving SMS messages at any time by texting “STOP” to the number from which you received the message.
  • For assistance, text “HELP” to any text message or contact us directly at (983) 203-2029, email us at Info@novawaylogisticsllc.com or visit our Privacy Policy.

4. User Responsibilities

By using our services, you agree to:

  • Provide accurate and up-to-date information
  • Comply with all applicable laws and regulations
  • Respond promptly to dispatch communications
  • Ensure compliance with trucking and transportation regulations

We are not responsible for any delays, missed appointments, or losses due to non-responsiveness or inaccurate information provided by the user.

5. Payment Terms

If our dispatching services involve payment:

  • Fees will be agreed upon before services are provided
  • Payments must be made as per the agreed schedule
  • Late payments may result in service suspension

6. Liability Disclaimer

Novaway Logistics LLC acts as an independent dispatcher and does not own or operate any trucks. We do not guarantee load availability or specific rates. The driver/carrier is responsible for compliance with all industry regulations, including FMCSA and DOT requirements.

We are not liable for:

  • Delays, damages, or losses related to any load
  • Cancellations by brokers or shippers
  • Any legal or regulatory violations by carriers

7. Information Sharing & Privacy

We only share information with third parties when necessary for dispatching services, such as:

  • Brokers and shippers for load coordination
  • Service providers (e.g., SMS platforms) for communication
  • Legal authorities when required by law

For more details, please review our Privacy Policy.

8. Service Termination

We reserve the right to terminate or suspend services if:

  • A user violates these terms
  • There is fraudulent or unlawful activity
  • A user fails to make payments for services

9. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our services after updates constitutes acceptance of the new terms.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Novaway Logistics LLC
1500 N GRANT ST STEN
Denver, CO 80203 US

Phone: (983) 203-2029
Email: Info@novawaylogisticsllc.com