Privacy Policy | Novaway Logistics LLC

Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to Novaway Logistics LLC (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including our SMS notifications and website.

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

2. Information We Collect

We collect the following types of information:

A. Personal Information

  • Name
  • Phone number
  • Email address
  • Business details (e.g., company name, MC/DOT number)
  • Payment and billing information (if applicable)

B. Non-Personal Information

  • IP address
  • Browser type and version
  • Usage data from our website and SMS services

3. How We Use Your Information

We use your information for the following purposes:

  • To provide dispatching services and communicate with drivers
  • To send SMS notifications about load details, confirmations, and updates
  • To comply with legal and regulatory requirements
  • To improve our website and services
  • To ensure security and prevent fraud

4. SMS Communications

By opting in, you consent to receive SMS messages from Novaway Logistics LLC. These messages may include operational updates, load confirmations, appointment reminders, and other service-related notifications.

Data sharing: “SMS opt-in consent and phone numbers for SMS are not being shared with any third parties under any circumstances.”

Opt-Out Option

If you no longer wish to receive SMS notifications, you can opt out at any time by replying STOP to any message.

5. Information Sharing

We do not sell, rent, or share your personal information with third parties except in the following cases:

  • With brokers, shippers, or carriers to coordinate dispatch services
  • With service providers who help us operate our business (e.g., SMS platforms, payment processors)
  • To comply with legal obligations or law enforcement requests

6. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or SMS network is 100% secure.

7. Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Opt out of SMS notifications at any time
  • Request a copy of the information we hold about you

To exercise these rights, contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”